Easy Return Policy

Last updated: October 22, 2018

 

This policy applies to purchases made online at Stage.com and at Bealls, Goody’s, Palais Royal, Peebles, and Stage store locations (collectively referred to as “Stage”). This policy does not apply to purchases made at Gordmans stores. Review the Gordmans Return Policy.

 

Stage gladly accepts the return of most merchandise within 180 days of purchase. Merchandise items must be unused, with the original tags attached, and be in the original box and/or packaging. If merchandise is marked as “Final Sale,” it means that no exchange or refund will be permitted for that merchandise. We reserve the right to deny any return. Some restrictions apply, return option and terms vary depending on whether your purchase is made in store or online. Please see below for additional details.

 

A form of valid government issued photo identification is required for all returns or exchanges without a receipt, and for returns in excess of $125 even with a receipt. Details of your return will be retained in a company-wide database and shared with The Retail Equation (TRE) for purposes of authorizing returns, return abuse and preventing fraud. We reserve the right to deny returns based on information provided to us by TRE. For additional details, including information on how to contract TRE please review our Privacy Policy.

 

Conditions, Restrictions and Final Sales

  • LXRandCo. designer handbags and accessories: Stage offers pre-owned designer handbag and accessories for sale in collaboration with LXRandCo. All LXRandCo. merchandise is sold “as is” and is a Final Sale, regardless of whether purchased in store or online.

  • thredUP clothing and accessories: Stage offers secondhand clothes and accessories for sale. All thredUP merchandise is sold “as is” and is a Final Sale, regardless of whether purchased in store or online.

  • Gift with Purchase: If you receive a free gift with your purchase (“GWP”), it must be returned if you return or exchange the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.

  • Shipping Fees: Unless your order is damaged upon arrival or the wrong item was shipped to you, shipping fees are not refundable. Please call Customer Service to request a refund of the shipping charges for merchandise that was damages in transit or shipped to you in error.

 

In Store Returns and Exchanges

You may return or exchange qualifying merchandise at any Stage store, regardless of whether it was purchased in store or online. To find the store location nearest to you visit our store locator.

 

You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds may only be applied to the card used to make the purchase.

 

Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.

 

If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.

 

Returns of Online Purchases by Mail

Only merchandise purchased online may be returned by mail. The packing slip sent with your order is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us at the following address:

  • Stage Return Center

  • 1237 East Rusk

  • Jacksonville, TX 75766

 

You may choose the shipping method for your return. USPS, FedEx, and UPS are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Please carefully repackage all items, as we will not accept returns of items that are damaged during return shipping.

When we receive your return, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.