Frequently Asked Questions

 

Orders, Shipping & Tracking

How can I track my order?

Once your order has been shipped, you will receive an order confirmation email that includes your tracking number. You can track your shipment at www.FEDEX.com. You can also go to the Track Your Order page to view the status of your order.

How long will it take to receive my order once placed?

Standard/Ground: Typically 5-8 business days, but varies based on location and weather conditions. Items shipped directly from the manufacturer and not a Stage Stores fulfillment location may encounter additional delivery time. These items include but are not limited to select furniture, TVs, exercise equipment, and rugs. Estimated delivery time for personalized merchandise is 15 business days. To determine if your item could experience additional delivery time and what that time might be, please contact Guest Services at 1-800-743-8730.

Note: Unfortunately, deliveries are not made on weekends or holidays.

Can I cancel my order or add/remove items?

To check the status of your order, please visit the Track Your Order page. If the status of your order is "shipped," it cannot be changed or cancelled. If the status of your order is "in process," then we may potentially be able to assist you. Please call Guest Services at 1-800-743-8730.

Can I change or correct the ship to address on my order?

To check the status of your order, please visit the Track Your Order page. If the status of your order is "shipped," changes cannot be made. If the status of your order is "in process," then we may potentially be able to assist you. Please call Guest Services at 1-800-743-8730.

Do you ship to P.O. Boxes?

We do not ship to PO Boxes or APO/FPO addresses. All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

Can I ship to an international address?

We do not currently ship to international destinations. We do ship to anywhere within the continental U.S.

Which mail carriers does Stage Stores use?

Stage Stores utilizes FEDEX (Federal Express)for all our shipping needs. It is possible that you will receive multiple order updates and shipments because we ship from multiple locations (you will not incur additional shipping charges if your order(s) is filled from multiple locations). NOTE: All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

 

Returns

How can I return/exchange an item?

Refer to Return/Exchange.

If I return an item through the mail, will Stage reimburse me for my shipping fees?

Original delivery/shipping fees are non-refundable unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the original shipping charge will be credited back to your credit card account. Contact Guest Services at 1-800-743-8730 for further assistance with the original shipping refund.

 

Buy Online Ship to Store

When will my Ship to Store order be ready?

It typically takes 5-8 business days for your order to be delivered to your local store. You will receive an email notification once your order is ready for pick up.

What do I need to bring to pick up my Ship to Store order?

All you need to pick up your order is a valid photo ID and your Pickup Notification email.

Who can pick up my Ship to Store order?

The person designated as the pickup person when the order was placed.

Where do I pick up my Ship to Store order?

You can pick up your order at the ‘Customer Service Online Pickup’ destination within your local store.

How long will you hold my Ship to Store order?

Your order will be held 10 days from your Pickup Notification email. A reminder email will be sent prior to your order being cancelled.

What happens if I don’t pick up my Ship to Store order in time?

You will receive an email notifying you that your order was cancelled.

Can I cancel my pickup order?

To check the status of your order, please visit the Track My Order page. If the status of your order is “shipped”, it cannot be changed or cancelled. If the status of your order is “in process”, then we may potentially be able to assist you. Please call Guest Services at 1-800-743-8730.

Can I change my pickup location for a Ship to Store order after it’s already been placed?

To check the status of your order, please visit the Track My Order page. If the status of your order is “shipped”, it cannot be changed or cancelled. If the status of your order is “in process”, then we may potentially be able to assist you. Please call Guest Services at 1-800-743-8730.

How do I return my pickup order items?

Once you’ve picked up your items, you’re packing slip will be located inside your package. This packing slip can be used as a receipt. Merchandise purchased online may be returned within 180 days of purchase. If you are not completely satisfied with your purchase, simply return it to us within the Return Period and we will gladly issue a refund or credit to you. To see full return policy, please click here.

How are taxes calculated for my pick up order items?

Tax is calculated by item using the destination zip code for that item. So, if the item is being shipped to home, it will be taxed based on the home zip code. If the item is being shipped to a store, it will be taxed based on the store’s zip code.

 

Style Circle Rewards

What is Style Circle Rewards?

Style Circle Rewards is our new Loyalty Program, available to all customers. It’s free and easy to join and offers tons of perks and lots of ways to save money, like a $5 Reward for every $100 spent — any way you pay!

What are the benefits of joining Style Circle Rewards?

Earn a $5 Payback Reward for every $100 spent, with any form of payment — use on any item‡‡ in store or online, even yes! items, cosmetics and fragrances!. Exclusive rewards and members-only savings offers throughout the year. Club 40 & Fabulous discounts for members 40+. Access to our Style Circle Community, an online forum where customers learn about style trends, fashion tips and more.

Do you have to be a Store Credit Card holder to join Style Circle Rewards?

No. You don’t have to be a cardholder to enroll in Style Circle Rewards — anyone can join. However, we encourage customers to apply for our Store Credit Card so you can enjoy all the perks of Style Circle Rewards and even more benefits (refer to chart above). Plus, cardholders are automatically enrolled in Style Circle Rewards.

Can I earn and redeem Rewards at any other store in the Stage family of stores?

Yes, you can earn and redeem rewards on purchases at any of our over 800 stores nationwide — Bealls, Goody’s, Palais Royal, Peebles, Stage, plus online at Stage.com!

How will I receive my Rewards?

Rewards will be printed instantly on your receipt at the register — you will no longer have to wait for your Rewards at the top of your billing statement. If your reward was earned on a stage.com purchase, your reward will be sent via email when your order is fulfilled.

Are Payback Rewards stackable?

Yes. They can be combined with other coupons in store and online.

How do I check or manage my Reward status?

View rewards and manage your account by signing in online at stylecircle.com — simply click “log in” to start. Once you are signed in, click ‘Rewards’ to view reward balances and rewards earned.

What if I forget my phone number?

We can look up your account without the phone number so you can continue to earn rewards or you can contact Guest Services at 1-800-743-8730.

Do I get a Style Circle Rewards membership card?

No, you will not have to keep track of a Loyalty Card. Simply enter your phone number each time you shop to earn rewards.

What happened to Premier Rewards?

Style Circle Rewards is replacing Premier Rewards, and all of your rewards and perks will be earned through this new program. We wanted to give our customers a rewards program that was easier to understand, easier to join, easier to earn rewards and offered more exclusive savings opportunities. You will receive your final Premier Rewards Payback Reward in the mail, or we’ll email your last reward.

 

Pricing & Discounts

How can I use my coupons online?

Check the back of your coupon for eligibility. Coupons will indicate if they are available for use online. If eligible for online purchases, enter the coupon/discount code located on the back of your coupon in the box marked "Coupon Code" at time of checkout.

Why does the pricing seem different than what’s in the store?

Please review our Pricing Policy.

How can I use a Gift Card online?

Stage Store gift cards with a pin # located on the back of the card may be redeemed online and in stores. Stage Store gift cards without a pin # on the back of the card may only be redeemed in store Store Locator. If additional assistance is needed, please contact Guest Services at 1-800-743-8730.

How do BOGO and BOG2 promotions work?

When we offer Buy One, Get One and Buy One, Get Two events, online and in store, the free items selected must be of equal or lesser value. This offer excludes cosmetics, fragrances, intimate apparel, Spot On Value/yes! items (any items with 8¢ endings), Doorbusters and Cyber Deals. The discount is taken off the ticketed price of the items. The discount is applied when you add the additional item(s) to your online bag, or each item is scanned in store.

How to redeem your BOGO and BOG2 offers online:

Select one qualified item. Click "Add to Bag". Click "Add to Bag" for each additional item. Savings will be automatically applied to item(s) of lesser value. Enjoy your new items!

 

Gift with Purchases

What is a GWP?

A GWP is a gift with purchase that is offered to customers that make a “qualifying purchase”. “Qualifying purchase” means the purchase of those certain items, or a certain dollar amount of a category or brand of items, that was advertised as being the prerequisite to obtaining the free gift.

Is there a limit on how many GWPs I can qualify for?

Yes, due to limited quantities, customer and/or household may only qualify for and receive 1 GWP.

Do I need to return my GWP if I return my “qualifying purchase”?

Yes, for online purchases only. Free gifts received with any purchase must be returned when the qualifying purchase is returned for a refund or exchanged for items that would not qualify under the original offer terms. Return to the address provided on the packing report enclosed with the order.

Due to limited quantities of the free gift, only one GWP is allowed per customer and/or household. If multiple orders were placed that qualify for a GWP from the same customer or household, it is possible for the order to be canceled.   We reserve the right to correct any inaccuracies and/or deny any order with an incorrect price or product description. If an order is denied after the payment confirmation has been sent to you, your payment will be refunded and you will be contacted by either email or the contact number that you entered when ordering.

 

 

Instant Credit

Applying

How do I apply for a Stage credit card?

If you are over the age of majority in your state or territory, apply now. Or, apply at any one of our stores. Find a Store.

What are the benefits of applying for a Stage credit card?

A Stage credit card gives you the freedom to shop your way. Plus you’ll receive unique benefits and exclusive offers just for being a card member.

When will I know if my application is approved?

When you apply, you will receive an immediate response to your application. If you have any questions regarding your application, please contact Comenity at 1-800-315-7260.

Where can I use my Stage credit card?

Your Stage credit card can be used online at stage.com or at any Bealls, Goody’s, Palais Royal, Peebles, Stage, and Gordmans store.

When will I receive my Stage credit card?

If applied online and were approved, we’ll automatically add your new Stage credit card to checkout so that you can start using it that day. You will receive your physical card by mail within 10 days.

I already have a Palais Royal card but would like to apply for a Stage credit card. Why won’t it let me?

Online you are not able to open separate cards for each of our nameplates. Your current card can be used at any Bealls, Goody’s, Palais Royal, Peebles, Stage, and Gordmans stores.

What, if any, costs are associated with the Stage credit card account?

Your current credit card account agreement details all the information about your account, including any charges and costs, as well as the terms and conditions of your Stage credit card account.

Can I apply for a Stage credit card if I do not have a U.S. address?

To open an account, you must have a valid government-issued photo ID, a valid government-issued Taxpayer Identification Number (such as an SSN or SIN), and have a street, rural route, or APO/FPO mailing address. We do not accept PO Box mailing addresses.

Who is Comenity?

Comenity is the parent company of Comenity Bank and Comenity Capital Bank. Comenity issues your Stage credit card. Learn more about Comenity.

 

Prescreen

What is a “prescreened” offer of credit?

Prescreened offers, sometimes called “preapproved” offers, are based on information in your credit report that indicates you meet the approval criteria.

Can prescreening hurt my credit report or credit score?

No. There will be an “inquiry” on your credit report showing we obtained your information for prescreening, but that inquiry won’t have a negative effect on your credit report or credit score.

Why do I need to create an account to accept the prescreen offer?

You’re required to have an account to accept the prescreen offer so if you are approved, we have the ability to attach your new credit card to your profile so you can use it that day.

What if I selected “no thanks” to the prescreen offer & changed my mind?

If you selected “no thanks” on the prescreen offer but decided that you’d like to apply, click here access our online instant credit application.

 

Using Your New Stage Credit Card Online

I noticed that my Stage card number is no longer stored as an option to use during Checkout. Why?

We only store your new credit card online for a few days so you can use it while you wait for the physical card to come in the mail.

During Checkout, why do I have to re-enter my profile password even when I’m already logged in?

We ask for you to re-enter your password for extra security.

Other Frequently Asked Questions

 

What do I do if I forget my password to sign into the website?

Click Forgot Your Password under LOGIN.

Enter your email address at prompt, and a new password will be assigned and emailed to you.

Click on the "your account" link on the email to sign in to your account using the new password provided in the email.

Once signed in, you will be taken to the My Account Dashboard page where you can change your password by clicking on Change Password under Account Information.

How can I locate my local store?

Click the Store Locator tab located on our home page to find the store nearest you.

How do I know my Credit Card information is secure?

Refer to secure shopping.