Frequenly Asked Questions



How long will it take to receive my order once placed?

Standard/Ground: Typically 7-10 business days, but varies based on location and weather conditions. Items shipped directly from the manufacturer and not a Stage Stores fulfillment location may encounter additional delivery time. These items include but are not limited to select furniture, TVs, exercise equipment, and rugs. Estimated delivery time for personalized merchandise is 15 business days. To determine if your item could experience additional delivery time and what that time might be, please contact Customer Service at 1-800-743-8730.

Note: Unfortunately, deliveries are not made on weekends or holidays.

Which mail carriers does Stage Stores use?

Stage Stores utilizes FEDEX (Federal Express)for all our shipping needs. It is possible that you will receive multiple order updates and shipments because we ship from multiple locations (you will not incur additional shipping charges if your order(s) is filled from multiple locations). NOTE: All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

Can I ship to an international address?

We do not currently ship to international destinations. We do ship to anywhere within the continental U.S.

Do you ship to P.O. Boxes?

We do not ship to PO Boxes or APO/FPO addresses. All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

Can I change or correct the ship to address on my order?

To check the status of your order, please visit http://stagestores.com/order_tracking. If the status of your order is "shipped," changes cannot be made. If the status of your order is "in process," then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730.

Can I cancel my order or add/remove items?

To check the status of your order, please visit http://stagestores.com/order_tracking. If the status of your order is "shipped," it cannot be changed or cancelled. If the status of your order is "in process," then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730.

How can I track my order?

Once your order has been shipped, you will receive an order confirmation email that includes your tracking number. You can track your shipment at www.FEDEX.com. You can also go to the Track My Order page to view the status of your order.

If I return an item through the mail, will Stage reimburse me for my shipping fees?

Original delivery/shipping fees are non-refundable unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the original shipping charge will be credited back to your credit card account. Contact Customer Service at (800) 743-8730 for further assistance with the original shipping refund.

How can I return/exchange an item?

Refer to Return/Exchange.

How can I use my coupons online?

Check the back of your coupon for eligibility. Coupons will indicate if they are available for use online. If eligible for online purchases, enter the coupon/discount code located on the back of your coupon in the box marked "Coupon Code" at time of checkout.

How can I use a Gift Card online?

Stage Store gift cards with a pin # located on the back of the card may be redeemed online and in stores. Stage Store gift cards without a pin # on the back of the card may only be redeemed in store Store Locator. If additional assistance is needed, please contact Customer Service at (800) 743-8730.

How do I know my Credit Card information is secure?

Refer to secure shopping.

How can I locate my local store?

Click the Store Locator tab located on our home page to find the store nearest you.

What do I do if I forget my password to sign into the website?

Click Forgot Your Password under LOGIN.

Enter your email address at prompt, and a new password will be assigned and emailed to you.

Click on the "your account" link on the email to sign in to your account using the new password provided in the email.

Once signed in, you will be taken to the My Account Dashboard page where you can change your password by clicking on Change Password under Account Information.

What is a GWP?

A GWP is a gift with purchase that is offered to customers that make a “qualifying purchase”. “Qualifying purchase” means the purchase of those certain items, or a certain dollar amount of a category or brand of items, that was advertised as being the prerequisite to obtaining the free gift.

Is there a limit on how many GWPs I can qualify for?

Yes, due to limited quantities, customer and/or household may only qualify for and receive 1 GWP.

Do I need to return my GWP if I return my “qualifying purchase”?

Yes, for online purchases only. Free gifts received with any purchase must be returned when the qualifying purchase is returned for a refund or exchanged for items that would not qualify under the original offer terms. Return to the address provided on the packing report enclosed with the order.

Due to limited quantities of the free gift, only one GWP is allowed per customer and/or household. If multiple orders were placed that qualify for a GWP from the same customer or household, it is possible for the order to be canceled.   We reserve the right to correct any inaccuracies and/or deny any order with an incorrect price or product description. If an order is denied after the payment confirmation has been sent to you, your payment will be refunded and you will be contacted by either email or the contact number that you entered when ordering.

What is Stage Cash?

"Stage Cash" is a coupon you receive for making a qualifying purchase during our designated promotional period, at any location in the Stage family of stores: Bealls, Peebles, Goody's, Palais Royal, or Stage, or online at Stage.com. We refer to Bealls Cash, Goody's Cash,
Palais Royal Cash, and Peebles Cash collectively as "Stage Cash." Stage Cash is not legal tender, and is not transferable. Stage Cash
cannot be redeemed for any other form of payment. No cash back. No credit for returns. Any remaining balance will be forfeited.

Where can I earn or redeem Stage Cash?

You can earn or redeem Stage Cash at our family of stores (Bealls, Goody's, Palais Royal, Peebles, or Stage) or online at Stage.com. Regardless of where you earned your Stage Cash, it can be used online or at any of our locations, except for Outlet or Clearance stores.
So, for example, if you earned Bealls Cash at Bealls, you can redeem at Goody's. Or if you earned Stage Cash online at Stage.com, you can redeem at any Palais Royal store, and so forth.

How do I earn Stage Cash?

You can earn Stage Cash during a Stage Cash promotional period when you make qualifying purchases in store, or online at Stage.com. Look for Stage Cash promotion dates online and in our other advertising. The promotion dates for online sales are based on Central Time. Stage Cash is earned on the total value of all merchandise purchased in a single transaction after all applicable discounts are applied and before any taxes are applied.

How will I receive my Stage Cash?

In Store: Stage Cash earned at one of our store locations will be provided in the form of a coupon (a "Stage Cash Coupon") presented to you upon completing your qualifying purchase.

Online: If you earned Stage Cash on Stage.com, your Stage Cash Coupon will arrive via email. It will be sent to the email address provided during the checkout process shortly before the redemption period begins. When you receive this email, follow the instructions to print your Stage Cash coupon.

How do I redeem my Stage Cash Coupons?

In Store: Stage Cash Coupons can be redeemed in store by presenting your Coupon, or email, to a store associate at checkout. Stage Cash Coupons received via email can also be scanned from your phone or mobile device by a store associate at checkout. Simply present the email to an associate from your phone or mobile device.

Online: At checkout, enter the 20-digit Stage Cash Coupon number, and the value of your Stage Cash Coupon will be deducted from your order total. Promotion dates are based on Central Time and your Stage Cash Coupons are only valid during the redemption dates specified.

Please note that your Stage Cash Coupon will be credited prior to any percent-off total purchase discounts. Stage Cash may not be redeemed: (1) to purchase gift cards; (2) as price adjustments on prior purchases; (3) to pay the balance on any Stage or third-party credit card; or (4) to pay for any services or fees, including taxes and shipping.

How much Stage Cash can I earn for qualifying purchases?

The amount of Stage Cash you earn depends on the amount of your qualifying purchase. The amount of your qualifying purchase is calculated after any applicable discounts are applied, and before any taxes are applied. If your qualifying purchase totals $50.00-$74.99, you will receive a $5 Stage Cash Coupon. If your qualifying purchase totals $75.00-$99.99, you will receive a $10 Stage Cash coupon, and if your qualifying purchase totals $100 or more, you will receive a $15 Stage Cash Coupon. Prior purchases, or purchases made at different times and/or dates during a Stage Cash promotion period cannot be combined for purposes of earning a Coupon, or increasing the value of a Coupon earned. Qualifying customer purchases exclude the purchase of gift cards.

Why didn't I receive my Stage Cash?

Sometimes Stage Cash emails get blocked by email filters. If you do not receive your Stage Cash via email by the start of the
redemption period, check the blocked/spam email folder in your account. You also may need to add the email address
stagecash@promo-stagestores.com to your approved senders/address book. If you still do not see your Stage Cash email,
please contact Customer Service at (800) 743-8730.

If my online order is cancelled, will I still receive my Stage Cash Coupon?

If your entire qualifying online order is cancelled, your Stage Cash Coupon will be cancelled. If your qualifying online order is partially cancelled, your Stage Cash Coupon may also be cancelled, depending on the value of the remaining qualifying purchase.

Can I exchange, return, or make a price adjustment on an item that I purchased with my Stage Cash Coupon?

We will accept exchanges of merchandise purchased with a Stage Cash Coupon, however, no cash refunds, or refunds of your Coupon would be issued for merchandise purchased with a Coupon. Only the portion of your purchase paid with cash or other legal tender
would be refunded.

Can I use expired Stage Cash?

Unfortunately, no. Stage Cash Coupons can only be redeemed during the redemption dates for the promotion on which it was earned.
They cannot be redeemed before or after the redemption period printed on the Coupon.

My Stage Cash Coupon was lost or stolen. Can I still receive a replacement Coupon?

Lost Stage Cash Coupons received for online purchases can be re-printed from your email, and should arrive shortly before the redemption period. If you lost your Coupon from a qualifying in-store purchase, we may be able to issue you another if we have your email address on file. In some cases, we may not have the ability to look up your qualifying purchase or verify the Stage Cash Coupon received for it. If your Stage Cash Coupon was stolen or otherwise used or redeemed without your permission, unfortunately we are unable to issue you a new Coupon, or a refund. Stage Cash Coupons are no longer valid after redemption.

What is Style Circle Rewards?

Style Circle Rewards is our new Loyalty Program, available to all customers. It’s free and easy to join and offers tons of perks and lots of ways to save money, like a $5 Reward for every $100 spent — any way you pay!

What happened to Premier Rewards?

Style Circle Rewards is replacing Premier Rewards, and all of your rewards and perks will be earned through this new program. We wanted to give our customers a rewards program that was easier to understand, easier to join, easier to earn rewards and offered more exclusive savings opportunities. You will receive your final Premier Rewards Payback Reward in the mail, or we’ll email your last reward.

What are the benefits of joining Style Circle Rewards?

Earn a $5 Payback Reward for every $100 spent, with any form of payment — use on any item‡‡ in store or online, even yes! items, cosmetics and fragrances!. Exclusive rewards and members-only savings offers throughout the year. Club 40 & Fabulous discounts for members 40+. Access to our Style Circle Community, an online forum where customers learn about style trends, fashion tips and more.

Do you have to be a Store Credit Card holder to join Style Circle Rewards?

No. You don’t have to be a cardholder to enroll in Style Circle Rewards — anyone can join. However, we encourage customers to apply for our Store Credit Card so you can enjoy all the perks of Style Circle Rewards and even more benefits (refer to chart above). Plus, cardholders are automatically enrolled in Style Circle Rewards.

Can I earn and redeem Rewards at any other store in the Stage family of stores?

Yes, you can earn and redeem rewards on purchases at any of our over 800 stores nationwide — Bealls, Goody’s, Palais Royal, Peebles, Stage, plus online at Stage.com!

Do I get a Style Circle Rewards membership card?

No, you will not have to keep track of a Loyalty Card. Simply enter your phone number each time you shop to earn rewards.

What if I forget my phone number?

We can look up your account without the phone number so you can continue to earn rewards or you can contact our Call Center at 1-800-743-8730.

Are Payback Rewards stackable?

Yes. They can be combined with other coupons in store and online.

How will I receive my Rewards?

Rewards will be printed instantly on your receipt at the register — you will no longer have to wait for your Rewards at the top of your billing statement. If your reward was earned on a stage.com purchase, your reward will be sent via email when your order is fulfilled.

How do I check or manage my Reward status?

View rewards and manage your account by signing in online at stylecircle.com — simply click “log in” to start. Once you are signed in, click ‘Rewards’ to view reward balances and rewards earned.

Who can pick up my Ship to Store order?

The person designated as the pickup person when the order was placed.

What do I need to pick up my Ship to Store order?

All you need to pick up your order is a valid photo ID and your Pickup Notification email.

How long will you hold my Ship to Store order?

Your order will be held 10 days from your Pickup Notification email. A reminder email will be sent prior to your order being cancelled.

What happens if I don’t pick up my Ship to Store order in time?

You will receive an email notifying you that your order was cancelled.

Where do I pick up my Ship to Store order?

You can pick up your order at the ‘Customer Service Online Pickup’ destination within your local store.

When will my Ship to Store order be ready?

It typically takes 7-10 business days for your order to be delivered to your local store. You will receive an email notification once your order is ready for pick up.

Can I change my pickup location for a Ship to Store order after it’s already been placed?

To check the status of your order, please visit https://www.stage.com/store/account/orderStatus.jsp. If the status of your order is “shipped”, it cannot be changed or cancelled. If the status of your order is “in process”, then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730. .

Can I cancel my pickup order?

To check the status of your order, please visit https://www.stage.com/store/account/orderStatus.jsp. If the status of your order is “shipped”, it cannot be changed or cancelled. If the status of your order is “in process”, then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730. Or you can let the pickup time expire and your order will auto-cancelled.

How do I return my pickup order items?

Once you’ve picked up your items, your packing slip will be located inside your package. This packing slip can be used as a receipt. Merchandise purchased online may be returned within 180 days of purchase. If you are not completely satisfied with your purchase, simply return it to us within the Return Period and we will gladly issue a refund or credit to you. To see full return policy, please click here.

How are taxes calculated for my pick up order items?

Tax is calculated by item using the destination zip code for that item. So, if the item is being shipped to your home, it will be taxed based on your home zip code. If your order consists of a Ship to Store item, and an item shipped to your home, each will be taxed based on the tax rates in the destination zipcode.

 

Please note: All BEALLS® stores outside of Florida, Georgia and Arizona are owned and operated exclusively by Specialty Retailers, Inc. Beall’s, Inc. of Florida is not affiliated with Specialty Retailers, Inc.

Customer Assistance

800-743-8730