Stage Style Pick Me Up

FAQs

FREQUENTLY ASKED QUESTIONS

Who can pick up my Ship to Store order?
The person designated as the pickup person when the order was placed.

What do I need to bring to pick up my Ship to Store order?
All you need to pick up your order is a valid photo ID and your Pickup Notification email.

How long will you hold my Ship to Store order?
Your order will be held 10 days from your Pickup Notification email. A reminder email will be sent prior to your order being cancelled.

What happens if I don't pick up my Ship to Store order in time?
You will receive an email notifying you that your order was cancelled.

Where do I pick up my Ship to Store order?
You can pick up your order at the 'Customer Service Online Pickup' destination within your local store.

When will my Ship to Store order be ready?
It typically takes 7-10 business days for your order to be delivered to your local store. You will receive an email notification once your order is ready for pick up.

Can I change my pickup location for a Ship to Store order after it's already been placed?
To check the status of your order, please visit https://www.stage.com/account/orderStatus.jsp. If the status of your order is "shipped", it cannot be changed or cancelled. If the status of your order is "in process", then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730.

Can I cancel my pickup order?
To check the status of your order, please visit https://www.stage.com/account/orderStatus.jsp. If the status of your order is "shipped", it cannot be changed or cancelled. If the status of your order is "in process", then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730. Or you can let the pickup time expire and your order will auto-cancelled.

How do I return my pickup order items?
Once you've picked up your items, you're packing slip will be located inside your package. This packing slip can be used as a receipt. Merchandise purchased online may be returned within 180 days of purchase. If you are not completely satisfied with your purchase, simply return it to us within the Return Period and we will gladly issue a refund or credit to you. Visit return policy to see full details.

How are taxes calculated for my pick up order items?
Tax is calculated by item using the destination zip code for that item. So, if the item is being shipped to home, it will be taxed based on the home zip code. If the item is being shipped to a store, it will be taxed based on the store's zip code.