Return Policy

Gordmans will gladly refund or exchange your purchase, in original condition, with a sales receipt and within 60 days of your purchase. Refunds will be made in the form that your merchandise was initially purchased (i.e. the credit card used to make the purchase). Please note that we have made a couple of changes to our return policy as follows:

  • We are currently unable to issue in-store credit. Only even exchanges or exchanges that are greater than the dollar value of your purchase will be accepted.

  • We will send a shipping confirmation email for the replacement item(s) when they are on their way. Use the form on the back of your packing slip to tell us what you would like in exchange for the merchandise you are returning by mail. If we are unable to make your requested exchange, we’ll refund your credit card for the amount of the return. If the exchange item is more than what you are returning, we will charge the same card that was used on the original order.

  • If you do not have a receipt, you may make a merchandise exchange. The value of the returned item will be the lowest selling price in the past 30 days.

For more information please visit www.gordmans.com/gordmans/faqs.