Frequently Asked Questions



Return Policy:


What is the Gordmans return policy?

Gordmans will gladly refund or exchange your purchase, in original condition, with a sales receipt and within 60 days of your purchase. Refunds will be made in the form that your merchandise was initially purchased (i.e. the credit card used to make the purchase). Please note that we have made a couple of changes to our return policy as follows:

  • We are currently unable to issue in-store credit. Only even exchanges or exchanges that are greater than the dollar value of your purchase will be accepted.
  • The 15% restocking fee has been eliminated on returned items.
  • If you do not have a receipt, you may make a merchandise exchange. The value of the returned item will be the lowest selling price in the past 30 days.

May I return merchandise that I bought at a store that is now closed?

Yes, you may return merchandise to an open store, even if you made your purchase at a store that is now closed. Your return will be subject to the restrictions stated in Gordmans’ return policy.


Credit Card

How am I able to make Gordmans credit card payments?

Payments may be made at any Gordmans store, by phone or by mail. For phone payments, please call: 800-743-8730

Will my Gordmans credit card be accepted at Peebles, Goody’s, Bealls, Stage or Palais Royal stores?

No, not at this time.



At present, am I able to shop at Gordmans.com? 

No, Gordmans.com is currently being redesigned and updated. Check back often. We’ll have a new and amazing selection of deals for your home and family. It’ll be worth the wait!


Gift Cards

May I use Gordmans gift cards at Peebles, Goody’s, Bealls, Stage or Palais Royal stores or their online shopping site?

No, these stores and their online shopping site do not accept Gordmans gift cards at this time.

Last Updated: June 5, 2017