Frequenly Asked Questions

 

 

How long will it take to receive my order once placed?

Standard/Ground: Typically 7-10 business days, but varies based on location and weather conditions. Items shipped directly from the manufacturer and not a Stage Stores fulfillment location may encounter additional delivery time. These items include but are not limited to select furniture, TVs, exercise equipment, and rugs. Estimated delivery time for personalized merchandise is 15 business days. To determine if your item could experience additional delivery time and what that time might be, please contact Customer Service at 1-800-743-8730.

Note: Unfortunately, deliveries are not made on weekends or holidays.

Which mail carriers does Stage Stores use?

Stage Stores utilizes FEDEX (Federal Express)for all our shipping needs. It is possible that you will receive multiple order updates and shipments because we ship from multiple locations (you will not incur additional shipping charges if your order(s) is filled from multiple locations). NOTE: All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

Can I ship to an international address?

We do not currently ship to international destinations. We do ship to anywhere within the continental U.S.

Do you ship to P.O. Boxes?

We do not ship to PO Boxes or APO/FPO addresses. All online packages require a physical address and an appropriate mail receptacle to ensure a timely delivery.

Can I change or correct the ship to address on my order?

To check the status of your order, please visit http://stage.com/order_tracking. If the status of your order is "shipped," changes cannot be made. If the status of your order is "in process," then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730.

Can I cancel my order or add/remove items?

To check the status of your order, please visit http://stage.com/order_tracking. If the status of your order is "shipped," it cannot be changed or cancelled. If the status of your order is "in process," then we may potentially be able to assist you. Please call Customer Service at (800) 743-8730.

How can I track my order?

Once your order has been shipped, you will receive an order confirmation email that includes your tracking number. You can track your shipment at www.FEDEX.com. You can also go to the Track My Order page to view the status of your order.

If I return an item through the mail, will Stage reimburse me for my shipping fees?

Original delivery/shipping fees are non-refundable unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the original shipping charge will be credited back to your credit card account. Contact Customer Service at (800) 743-8730 for further assistance with the original shipping refund.

How can I return/exchange an item?

Refer to Return/Exchange.

How can I use my coupons online?

Check the back of your coupon for eligibility. Coupons will indicate if they are available for use online. If eligible for online purchases, enter the coupon/discount code located on the back of your coupon in the box marked "Coupon Code" at time of checkout.

How can I use a Gift Card online?

Stage Store gift cards with a pin # located on the back of the card may be redeemed online and in stores. Stage Store gift cards without a pin # on the back of the card may only be redeemed in store Store Locator. If additional assistance is needed, please contact Customer Service at (800) 743-8730.

How do I know my Credit Card information is secure?

Refer to secure shopping.

How can I locate my local store?

Click the Store Locator tab located on our home page to find the store nearest you.

What do I do if I forget my password to sign into the website?

Click Forgot Your Password under LOGIN.

Enter your email address at prompt, and a new password will be assigned and emailed to you.

Click on the "your account" link on the email to sign in to your account using the new password provided in the email.

Once signed in, you will be taken to the My Account Dashboard page where you can change your password by clicking on Change Password under Account Information.

What is a GWP?

A GWP is a gift with purchase that is offered to customers that make a “qualifying purchase”. “Qualifying purchase” means the purchase of those certain items, or a certain dollar amount of a category or brand of items, that was advertised as being the prerequisite to obtaining the free gift.

Is there a limit on how many GWPs I can qualify for?

Yes, due to limited quantities, customer and/or household may only qualify for and receive 1 GWP.

Do I need to return my GWP if I return my “qualifying purchase”?

Yes, for online purchases only. Free gifts received with any purchase must be returned when the qualifying purchase is returned for a refund or exchanged for items that would not qualify under the original offer terms. Return to the address provided on the packing report enclosed with the order.

Due to limited quantities of the free gift, only one GWP is allowed per customer and/or household. If multiple orders were placed that qualify for a GWP from the same customer or household, it is possible for the order to be canceled.   We reserve the right to correct any inaccuracies and/or deny any order with an incorrect price or product description. If an order is denied after the payment confirmation has been sent to you, your payment will be refunded and you will be contacted by either email or the contact number that you entered when ordering.

What is Style Circle Rewards?

Style Circle Rewards is our new Loyalty Program, available to all customers. It’s free and easy to join and offers tons of perks and lots of ways to save money, like a $5 Reward for every $100 spent — any way you pay!

What happened to Premier Rewards?

Style Circle Rewards is replacing Premier Rewards, and all of your rewards and perks will be earned through this new program. We wanted to give our customers a rewards program that was easier to understand, easier to join, easier to earn rewards and offered more exclusive savings opportunities. You will receive your final Premier Rewards Payback Reward in the mail, or we’ll email your last reward.

What are the benefits of joining Style Circle Rewards?

Earn a $5 Payback Reward for every $100 spent, with any form of payment — use on any item‡‡ in store or online, even yes! items, cosmetics and fragrances!. Exclusive rewards and members-only savings offers throughout the year. Club 40 & Fabulous discounts for members 40+. Access to our Style Circle Community, an online forum where customers learn about style trends, fashion tips and more.

Do you have to be a Store Credit Card holder to join Style Circle Rewards?

No. You don’t have to be a cardholder to enroll in Style Circle Rewards — anyone can join. However, we encourage customers to apply for our Store Credit Card so you can enjoy all the perks of Style Circle Rewards and even more benefits (refer to chart above). Plus, cardholders are automatically enrolled in Style Circle Rewards.

Can I earn and redeem Rewards at any other store in the Stage family of stores?

Yes, you can earn and redeem rewards on purchases at any of our over 800 stores nationwide — Bealls, Goody’s, Palais Royal, Peebles, Stage, plus online at Stage.com!

Do I get a Style Circle Rewards membership card?

No, you will not have to keep track of a Loyalty Card. Simply enter your phone number each time you shop to earn rewards.

What if I forget my phone number?

We can look up your account without the phone number so you can continue to earn rewards or you can contact our Call Center at 1-800-743-8730.

Are Payback Rewards stackable?

Yes. They can be combined with other coupons in store and online.

How will I receive my Rewards?

Rewards will be printed instantly on your receipt at the register — you will no longer have to wait for your Rewards at the top of your billing statement. If your reward was earned on a stage.com purchase, your reward will be sent via email when your order is fulfilled.

How do I check or manage my Reward status?

View rewards and manage your account by signing in online at stylecircle.com — simply click “log in” to start. Once you are signed in, click ‘Rewards’ to view reward balances and rewards earned.

How do BOGO and BOG2 promotions work?

When we offer Buy One, Get One and Buy One, Get Two events, online and in store, the free items selected must be of equal or lesser value. This offer excludes cosmetics, fragrances, intimate apparel, Spot On Value/yes! items (any items with 8¢ endings), Doorbusters and Cyber Deals. The discount is taken off the ticketed price of the items. The discount is applied when you add the additional item(s) to your online bag, or each item is scanned in store.

How to redeem your BOGO and BOG2 offers online:

Select one qualified item. Click "Add to Bag". Click "Add to Bag" for each additional item. Savings will be automatically applied to item(s) of lesser value. Enjoy your new items!